Workflow templates / Reviews & feedback
Alert your team about a low rating
A thumbs down on a reply brings a person in.
Works with: Any channel
How it works
- A visitor rates a reply down
- The chat is tagged
- A person takes over
Steps in the workflow: Trigger, Add tag, Hand to the team.
Who it is for
Teams using website chat.
Good to know
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.