Workflow templates / Orders & COD
Apologise for a returned or lost parcel
A returned or lost parcel gets an apology and a person.
Works with: Any channel, Store
How it works
- A courier returns or loses a parcel
- The customer gets an apology
- Your team decides on a reship or refund
Steps in the workflow: Trigger, Send message, Hand to the team.
Who it is for
Shops with courier tracking.
Good to know
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.