Workflow templates / Reviews & feedback
Ask for a rating after delivery
Happy customers get your review link; unhappy ones get a person.
Works with: Any channel, Store
How it works
- A day after delivery, they are asked for a score
- A high score gets your review link
- A low score goes to your team
Steps in the workflow: Trigger, Delay, Send message, Wait for reply, End, Condition, Send message, Send message, Hand to the team.
Who it is for
Shops collecting reviews.
Good to know
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.