Workflow templates / Orders & COD
Rescue a failed delivery
A failed delivery gets a new time before it is returned.
Works with: Any channel, Store
How it works
- A delivery fails
- The customer is asked for a better time
- Your team gets the answer
Steps in the workflow: Trigger, Send message, Wait for reply, Hand to the team, Internal note.
Who it is for
Shops that want fewer returns.
Good to know
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.