Workflow templates / Reviews & feedback
Ask for a review after a certificate
Learners who finish are asked how the course was.
Works with: Any channel
How it works
- Someone earns a certificate
- They are asked for a few words
- The answer is saved and they are tagged
Steps in the workflow: Trigger, Send message, Wait for reply, End, Add tag, Send message.
Who it is for
Anyone selling courses.
Good to know
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.