Workflow templates / Orders & COD
Keep a waitlist for sold-out products
Buyers of a sold-out product join a waitlist instead of leaving.
Works with: Any channel
How it works
- Someone asks to be told when it is back
- They are asked which product
- It is saved on the contact and they are tagged waitlist
Steps in the workflow: Trigger, Send message, Wait for reply, Set contact field, End, Add tag, Send message.
Who it is for
Shops with limited stock or drops.
Good to know
- How do I tell them it's back?
- Send to a segment of the waitlist tag and the waitlist_product field.
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.