Workflow templates / Orders & COD
Tell the waitlist a product is back
Your waitlist hears a product is back the moment your store restocks it.
Works with: Any channel, Store
How it works
- A product in your store goes from sold out to in stock
- Each contact in your waitlist segment is told it's back
- They are taken off the waitlist
Steps in the workflow: Trigger, Send message, Remove tag.
Who it is for
Shops using the sold-out waitlist template.
Good to know
- Who is on the waitlist?
- Contacts tagged waitlist: the sold-out waitlist template tags them. Pick that segment on the start.
- Which product?
- Pick the product on the start. With none picked, every restock tells the whole segment.
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.