Businesses setting up WhatsApp auto-replies
Greetings, away messages, welcomes and introductions for new customers.
Free with 1,000 messages a month. No card needed.
Hi Sara, thanks for messaging Layali Perfumes. Tell us what you are looking for, or choose an option below to get started.
Thanks for your message. The Layali Perfumes team is away right now and back at 10 AM tomorrow. Leave your question here and we will reply as soon as we are back.
Swap the highlighted details for yours and keep the purpose.
Send when: A customer sends their first message to your business.
Hi Customer name, thanks for messaging Business name. Tell us what you are looking for, or choose an option below to get started.
Before sending: Utility if you submit it as a template, but a reply inside the 24-hour service window needs none. On the WhatsApp Business app, use it as your greeting message; buttons need the API.
Send when: A customer writes while your business is closed.
Thanks for your message. The Business name team is away right now and back Next opening time. Leave your question here and we will reply as soon as we are back.
Before sending: Utility if you submit it as a template, but a reply inside the service window needs none. On the WhatsApp Business app, paste it into Away message and set your hours.
Send when: A customer has just opted in to WhatsApp updates on your website or at checkout.
Welcome, Customer name. You are now subscribed to Update type from Business name on WhatsApp. Reply here with any question, or tap below to stop these messages.
Before sending: Send once, right after the opt-in, as an approved utility template. Keep offers out, or Meta will treat it as marketing.
Send when: A lead shared their number on your website, a form or a call and gave WhatsApp marketing opt-in.
Hi Customer name, this is Your name from Business name. Thanks for your interest in What they asked about. Would you like to see the options or ask a question first?
Before sending: Meta counts an introduction as marketing: send it with marketing opt-in, as an approved marketing template. Respect opt-out immediately.
Send when: A new subscriber gave WhatsApp marketing opt-in.
Hi Customer name, thanks for joining Business name on WhatsApp. Here is Offer on your first order until End date. Shop below, or stop offers any time.
Before sending: Send only with WhatsApp marketing opt-in, as an approved marketing template. Respect opt-out immediately.