Workflow templates / Marketing & re-engagement
Check in with customers a week after purchase
A week after delivery, customers get a short how-is-it-going message.
Works with: Any channel, Store
How it works
- An order is marked delivered
- The workflow waits a week
- The customer gets the check-in
Steps in the workflow: Trigger, Delay, Send message.
Who it is for
Shops and services that care about the first week.
Good to know
- Can I change the wait?
- Yes. Edit the wait step before publishing.
- Does it work on WhatsApp?
- Yes, with an approved template, it sends days after the customer's last message.
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.