Workflow templates / Marketing & re-engagement
Win back customers who stopped ordering
Lapsed customers are invited back with what is new.
Works with: Any channel
How it works
- Pick a saved segment of lapsed customers and the send time
- A consent-checked message invites them back
Steps in the workflow: Trigger, Internal note, Send message.
Who it is for
Brands with repeat customers.
Good to know
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.