Workflow templates / Marketing & re-engagement
Ask happy customers to refer a friend
A few days after delivery, happy customers are asked to refer a friend.
Works with: Any channel, Store
How it works
- An order is marked delivered
- The workflow waits three days
- The customer gets the referral message
Steps in the workflow: Trigger, Delay, Send message.
Who it is for
Shops and services that grow by word of mouth.
Good to know
- Can I change the wait?
- Yes. Edit the wait step before publishing.
- Does it work on WhatsApp?
- Yes, with an approved template, it sends days after the customer's last message.
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.