Conversational commerce turns questions into sales.
Product questions, checkout and support in one WhatsApp chat.
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Four parts that make it work
- Conversation
- The customer can ask, clarify and change direction.
- Context
- Products, orders and previous messages stay connected.
- Action
- The thread can collect details and open the next secure step.
- Continuity
- A person can take over without asking the customer to start again.
One thread, five customer decisions
What the customer does, and what your business must get right.
Discover
CustomerFind a relevant product, service or answer in the conversation.
BusinessUse current catalog and availability data.
Decide
CustomerCompare an option, ask a follow-up and confirm the right choice.
BusinessKeep automation and human help on the same history.
Pay
CustomerOpen a secure checkout without losing the order context.
BusinessConfirm payment only after the provider verifies it.
Recover
CustomerResume a saved cart from a relevant reminder.
BusinessRecheck consent, cart state, price and availability before sending.
Support
CustomerReceive the receipt, status and help in the same thread.
BusinessKeep the order and customer record connected.
The Otobiz features behind it
Otobiz links each step to your catalog, orders and team.
- Product catalogShow current items, variants and prices while the customer decides.
- WhatsApp orderingCapture the item, quantity and delivery details before confirmation.
- Shared inboxLet automation and people work from the same customer history.
- WorkflowsMove verified order and payment events into the next action.
- Cart recoveryResume eligible carts without losing the customer's order context.
Conversational commerce questions
What is conversational commerce?
Conversational commerce is selling through a two-way chat, from the first product question to checkout and support. On WhatsApp, the chat stays linked to the customer's products and orders.
Is conversational commerce the same as a chatbot?
No. A chatbot answers questions; conversational commerce covers the whole purchase, with AI, your team, product data and checkout in one thread.
Can a customer pay from WhatsApp?
Yes. You share a secure checkout link in the chat, and the order is confirmed once the payment provider verifies the payment.
Does conversational commerce replace an online store?
No. It works alongside your store and checkout, giving customers a faster way to ask and buy.
Can conversational commerce recover an abandoned cart?
Yes, if the customer opted in and the cart, price and stock are still current. The reminder reopens the saved cart so the customer doesn't start over.