Workflow templates / Sell more
Offer an upsell after purchase
After a paid order, the customer is offered one more thing, then a cheaper one if they pass.
Works with: Any channel
How it works
- An order is paid
- A few minutes later they get your offer with a Buy button
- No payment in 6 hours gets a cheaper offer
- No payment in a day ends it; a refund ends it early
Steps in the workflow: Trigger, Wait for event, End, Reply buttons, Wait for event, Send message, Reply buttons, Wait for event.
Who it is for
Shops with an add-on worth offering at the moment of purchase.
Good to know
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.