Honour STOP and unsubscribe requests

How it works

1. A customer sends STOP
2. Their opt-out is recorded and confirmed
3. Your team is asked to check the consent record

Steps in the workflow: Trigger, Internal note, Hand to the team.

Who it is for

Every brand sending promotions.

Good to know

Can they still get support?

Yes: opting out stops promotions, not support.

What are the channel limits?

On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.