Workflow templates / Compliance
Tidy up when someone opts out
An opt-out is tagged and taken off a sequence. Nothing is sent.
Works with: Any channel
How it works
- Someone opts out
- They are tagged
- They leave the sequence
Steps in the workflow: Trigger, Add tag, Remove from sequence.
Who it is for
Anyone running sequences.
Good to know
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.