Workflow templates / Social growth
Reply when someone reacts to your story
A story reaction with 馃槀 馃槷 馃槏 馃槩 馃憦 or 馃敟 gets a friendly reply.
Works with: Any channel
How it works
- Someone reacts to your story with one of those six emojis
- One of three replies is sent, picked at random
- The contact is tagged story-reaction
Steps in the workflow: Trigger, Random split, Send message, Send message, Send message, Add tag.
Who it is for
Creators and brands who want story reactions answered.
Good to know
- Does it like the reaction back?
- No. Instagram gives apps no way to do that.
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.