Workflow templates / Reply for me
Answer price questions in DMs
Price questions in DMs get your price list at once, and one tap brings your team in.
Works with: Any channel
How it works
- Someone asks the price in a message
- They get a link to your prices
- A Chat with us tap passes the chat to your team
Steps in the workflow: Trigger, Reply buttons, Hand to the team, End.
Who it is for
Shops and services asked about prices all day.
Good to know
- Which words start it?
- Price, prices, how much, cost and pricing. Add your own on the start.
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.