Workflow templates / Support
Send one last message before the window closes
One last free message before the WhatsApp reply window closes.
Works with: WhatsApp
How it works
- The window is about to close
- The customer gets one helpful message
Steps in the workflow: Trigger, Send message.
Who it is for
WhatsApp teams.
Good to know
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.