Workflow templates / Support
Send a list menu on request
A tappable menu of options on request.
Works with: WhatsApp
How it works
- Someone asks for the menu
- Your saved list is sent
Steps in the workflow: Trigger, Send a list menu.
Who it is for
WhatsApp businesses with a menu or topics.
Good to know
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.