Workflow templates / Sales & leads
Open an message form
A form opens inside the chat for messages.
Works with: WhatsApp
How it works
- Someone asks to enquire
- Your Flow form opens in the chat
Steps in the workflow: Trigger, Send a WhatsApp Flow.
Who it is for
WhatsApp businesses collecting messages.
Good to know
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.