Workflow templates / Support
Register product warranties in chat
Warranties are registered in chat, with every detail the team needs.
Works with: Any channel
How it works
- A customer asks to register a warranty
- Name, email, product and purchase date are collected
- They are tagged warranty-registered
Steps in the workflow: Trigger, Send message, Send message, Wait for reply, Set variable, Condition, End, Set contact field, Send message, Set variable, Wait for reply, Send message.
Who it is for
Electronics, appliance and furniture sellers.
Good to know
- Where are the details?
- On the contact and in Leads.
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.