Workflow templates / Support
Find stores near a PIN code
A customer sends a PIN code and gets the closest store with its address and hours.
Works with: Any channel
How it works
- The customer asks for a store
- They send a 6-digit PIN code, checked once and re-asked once
- Your store API returns the closest store
- The reply gives its address and hours
Steps in the workflow: Trigger, Send message, Wait for reply, Condition, Send message, Call an API, Send message, End, Send message, Send message, Hand to the team, Wait for reply.
Who it is for
Retailers and chains whose customers search by PIN code.
Good to know
- Where do the stores come from?
- Your own store API. Point the API call at your service and match its reply fields before publishing.
- What if the PIN is wrong twice?
- A person takes over.
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.