Workflow templates / Support
Find the nearest store from a shared location
A customer shares their location and gets the closest store with its address and hours.
Works with: WhatsApp
How it works
- The customer asks for a store
- They share a location pin
- Your store API returns the closest store
- The reply gives its address and hours
Steps in the workflow: Trigger, Ask for location, Wait for reply, Hand to the team, Condition, Send message, End, Call an API, Send message, Send message, Send message.
Who it is for
Retailers and chains with several outlets.
Good to know
- Where do the stores come from?
- Your own store API. Point the API call at your service and match its reply fields before publishing.
- What if no pin is shared?
- It asks again, and hands over to a person if the lookup fails.
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.