Workflow templates / Support
Answer an SMS keyword
A text keyword gets an answer by SMS.
Works with: Any channel
How it works
- Someone texts your keyword
- They get your hours back
Steps in the workflow: Trigger, Send message.
Who it is for
Businesses with an SMS number.
Good to know
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.