Workflow templates / Sales & leads
Nudge people who viewed a product
A known visitor who viewed a product gets a friendly check-in.
Works with: Any channel, Store
How it works
- A known visitor views a product
- An hour later they get a message
Steps in the workflow: Trigger, Delay, Send message.
Who it is for
Shops with a website.
Good to know
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.