Workflow templates / Support
Answer price and stock from a CSV
Price and stock questions get an answer from a list you keep up to date.
Works with: Any channel, Knowledge for AI to read
How it works
- A customer asks about a price or stock
- The list is read from your link
- The draft uses only that list and waits for your approval
Steps in the workflow: Trigger, Read CSV, AI.
Who it is for
Shops with a simple price list.
Good to know
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.