Workflow templates / Payments
Confirm payment and keep customers updated
Customers hear that their payment worked the moment the order is paid.
Works with: Any channel, Store
How it works
- An order is marked paid
- The customer gets a confirmation message
- The contact is marked as a customer
Steps in the workflow: Trigger, Send message, Change stage.
Who it is for
Shops that take payment in chat or at checkout.
Good to know
- Which orders?
- Every order marked paid, from your connected store or checkout.
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.