Workflow templates / Support
Reply to an Outlook request with a file
An email asking for your price list gets the file in the reply.
Works with: A channel that takes files
How it works
- Someone emails the words price list
- Your file is sent in the reply
Steps in the workflow: Trigger, Send message, Send message.
Who it is for
Businesses answering the same email request.
Good to know
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.