Workflow templates / Support
Nudge then close quiet chats
A chat that goes quiet after your reply gets a nudge, then is closed.
Works with: Any channel
How it works
- You reply and the customer says nothing for 30 minutes
- They get a short nudge
- If there is still no word 30 minutes later, the chat is closed
- Any reply from them in between keeps it open
Steps in the workflow: Trigger, Condition, Condition, End, Send message, Delay, Condition, Contact action.
Who it is for
Teams that want a tidy inbox without closing chats by hand.
Good to know
- How long does it wait?
- Set the minutes on the start card, and the second wait on the delay card.
- What if AI is on?
- While AI answers a chat, this stays quiet. Turn AI off for the chat or the brand and it replies.
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.