Workflow templates / Support
Answer hospital questions and flag emergencies
Answers about timings, departments and fees go to Approvals, and emergencies go straight to a person.
Works with: Any channel, Knowledge for AI to read
How it works
- The visitor asks a question
- The AI drafts from your hospital knowledge and rates its confidence, and a sure answer goes to Approvals
- Emergencies and unsure answers go to a person
- Every answer reminds them to speak to a doctor for advice
Steps in the workflow: Trigger, Send message, Wait for reply, AI, Send message, Condition, Send message, End, Send message, Send message, Hand to the team, Reply buttons.
Who it is for
Hospitals, clinics and diagnostic centers.
Good to know
- Does it give medical advice?
- No. It answers only what your knowledge states and never diagnoses.
- Where do the answers come from?
- Your knowledge base. Add timings, departments and fees there.
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.