Workflow templates / Support
Take support requests from story replies
Story reply, issue, email, hand-off.
Works with: Any channel
How it works
- Someone replies to your story.
- It asks 2 quick questions and saves the answers.
- Your team gets a note and takes over.
Steps in the workflow: Trigger, Send message, Wait for reply, Set contact field, End, Send message, Wait for reply, Condition, Set variable, Set variable, Add tag, Hand to the team.
Who it is for
Support teams.