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Workflow templates / Support

Support request hand-off

Issue, email, hand-off.

Works with: Any channel

Install

How it works

  1. A customer sends your keyword.
  2. It asks 2 quick questions and saves the answers.
  3. Your team gets a note and takes over.

Steps in the workflow: Trigger, Send message, Wait for reply, Set contact field, End, Send message, Wait for reply, Condition, Set variable, Set variable, Add tag, Hand to the team.

Who it is for

Support teams.

Try it on real customer chats

Connect your number and start replying today.

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