Workflow templates / Routing
Default reply with human takeover
Reply, clarify, hand-off.
Works with: Any channel
How it works
- Someone sends any message.
- It asks 1 quick question and saves the answer.
- Your team gets a note and takes over.
Steps in the workflow: Trigger, Send message, Send message, Wait for reply, Set contact field, End, Hand to the team.
Who it is for
Support teams.