Workflow templates / Routing
Pause automations when a person replies
Automations stay quiet once a person has taken over.
Works with: Any channel
How it works
- A team member answers a conversation
- Automations for that contact pause for a day
Steps in the workflow: Trigger, Pause automations.
Who it is for
Teams mixing automation and people.
Good to know
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.