Workflow templates / Support
Reply to hello
A hello gets a friendly hello back.
Works with: Any channel
How it works
- A customer writes just hello, hi, hey or hiya
- They get a short greeting
Steps in the workflow: Trigger, Send message, End.
Who it is for
Brands that reply with simple auto-replies instead of AI.
Good to know
- Can I change the words?
- Yes: edit the words on the start card and the reply on the message card.
- What if AI is on?
- While AI answers a chat, this stays quiet. Turn AI off for the chat or the brand and it replies.
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.