Workflow templates / Routing
Alert your team when the Assistant hands over
Your team hears when the Assistant hands over a chat.
Works with: Any channel
How it works
- The Assistant hands over
- The chat is tagged
- Your team is told
Steps in the workflow: Trigger, Add tag, Notify a teammate.
Who it is for
Teams using the Assistant.
Good to know
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.