Workflow templates / Support
Ticket when a chat closes
Every closed chat becomes a ticket in your help desk.
Works with: Any channel, A connected app
How it works
- A chat is closed
- A ticket opens with the customer's name, phone and email
- A failure leaves a note to add it by hand
Steps in the workflow: Trigger, Call a tool, End, Internal note.
Who it is for
Teams that track support in a help desk.
Good to know
- Which help desk?
- Any you connect under Apps. Pick its create ticket tool on the step.
- What if I have none?
- It does nothing until you pick one.
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.