Workflow templates / Support
Translate messages for your team
Your team reads every message in English; replies in their own language are drafted for your approval.
Works with: Any channel, Knowledge for AI to read
How it works
- A message comes in
- It is translated as a note for your team
- A reply in the customer's language waits for your approval
Steps in the workflow: Trigger, Translate, Internal note, AI.
Who it is for
Teams with customers in several languages.
Good to know
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.