Workflow templates / Support
Welcome first messages on your API channel
First messages on your own channel get a welcome.
Works with: Any channel
How it works
- A first message arrives on your API channel
- The sender gets a welcome and a tag
Steps in the workflow: Trigger, Send message, Add tag.
Who it is for
Teams with their own channel.
Good to know
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.