Workflow templates / Support
Answer from your own system
Your own system answers, and a person takes over if it can't.
Works with: Any channel, A connected app
How it works
- A customer sends your keyword
- Your tool is asked
- The answer is sent, or a person steps in
Steps in the workflow: Trigger, Call a tool, Hand to the team, Send message, End.
Who it is for
Brands with their own order or booking system.
Good to know
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.