Workflow templates / Sales & leads
Suggest an add-on after purchase
A day after purchase, one add-on idea from your catalog is sent.
Works with: Any channel, Store, Knowledge for AI to read
How it works
- An order is paid
- The workflow waits a day
- The AI writes one add-on suggestion
Steps in the workflow: Trigger, Delay, AI.
Who it is for
Shops with products that go well together.
Good to know
- Does the AI send on its own?
- Yes, while this automation is on. It answers from your knowledge, and if it can't it tells the customer the team will reply and waits for a person.
- What are the channel limits?
- On WhatsApp, a business can message first only with an approved template (needs a WhatsApp Business account); free-form replies work within 24 hours of the customer's last message. It sends one message per recipient per run, and replies need a separate trigger.