When a reply comes from somewhere else
A contact got a reply your workflow did not send, or got two replies. Something outside Otobiz usually sent it.
| Cause | What to do |
|---|---|
| The account's own instant reply or away message (set in the Facebook Page inbox, Instagram or the WhatsApp Business app) | Turn it off there |
| A greeting set on a click to message ad | Remove the greeting from the ad, or make the workflow skip the first message |
| Another app connected to the same account and replying too | Disconnect the other app, or let only one of them reply |
| Two of your own workflows or keywords catching the same message | Check which ones start on that message in Workflows, and keep one |
| The chat was given to a teammate or the AI agent was paused for it | Open the chat in Inbox and see who has it |
Still stuck? Open Help in the menu, then Get help.