AI and automation
Grounding
Grounding is the practice of making an AI answer from specific source material you supplied, rather than from whatever it absorbed during training.
Also calledretrieval augmented generationRAGgrounded answers
In practice the system finds the relevant passages in your documents, pages, or records, and the model writes its answer from those. It is what makes an answer about your return policy actually about your return policy. When nothing matches, a grounded system says so.
More in AI and automation
Worth knowing alongside it.
- Knowledge base
- A knowledge base is the collection of documents, web pages, and written answers a business gives an AI so that its replies come from the business's own information.
- Hallucination
- A hallucination is a confident, fluent, and false statement produced by an AI, typically when it has no source for the answer but produces one anyway.
- Human handoff
- Human handoff is the point at which an automated conversation is passed to a person, along with the full context of what has been said so far.