Can it answer fee and eligibility questions accurately?

It answers from the documents and pages you connect, and names its sources on every draft. Where you have not given it an answer, it says so and hands over instead of guessing.

Can we message parents and students separately?

Yes. They are separate contacts with their own tags and stage, and segments target either group or both.

Will it chase applications on its own?

A sequence can be enrolled on a stage or tag, and each send is screened for suppression, replies, and frequency. Campaign-scale sends queue for approval first.

Do we need consent to message applicants?

Someone who messages you first grants a transactional basis. Marketing to a list you gathered elsewhere needs a recorded opt-in, and Otobiz excludes contacts without one.

Can several counsellors share one number?

Yes. One shared inbox with assignment, statuses, and internal notes, so two people never answer the same applicant.

Does it work in more than one language?

Replies are written in the language the person wrote in. The interface your staff use is English.

What about students under 18?

Consent and disclosure wording are yours to set, and Otobiz records exactly what was shown and when. Age-related policy is a decision for your institution.

How does it cope with results-day volume?

Routine questions are answered from your own content once you enable automatic replies, and the rest queue with drafts already written, so the team starts from an edit.

Can we see which counsellor handled which applicant?

Yes. Conversations are assigned, notes are shared, and every send is recorded, so the history of an application is visible to whoever picks it up next.

Admissions questions answered the day they arrive.

Course fees, dates, eligibility, and documents, answered from your own prospectus instead of a phone tree.

Schools, universities, coaching centres, and online course providers use business messaging for admissions and student support: answering fee, eligibility, and deadline questions, chasing incomplete applications, and sending schedule and result updates to students and parents on the channel they read.

What usually goes wrong.

Admissions questions arrive in bursts: Interest concentrates around deadlines and result days. The same team that handles a trickle in March handles a flood in June, and response time is what decides whether a prospect applies to you or somewhere else.
Applications stall halfway: A missing document or an unpaid fee stops an application, and nobody chases it because the chasing is manual and the list is long.
Parents and students need different messages: The same event produces two audiences with different questions, and one list cannot serve both.

What Otobiz does about it.

Prospectus questions answered from your own documents

Upload the prospectus, fee structure, and eligibility rules, or point it at your own website, and the AI answers from them with the sources shown. Nothing is invented, and anything unusual goes to admissions staff with the full thread.

Files, site pages, and question-and-answer pairs as sources
Sources named on every draft
Answers in the language the question was asked in

Follow-up on incomplete applications

Segment on lifecycle stage, tags, and stored facts to find applicants who stopped, and enrol them in a timed sequence that stops as soon as they reply.

Segments from stage, tags, custom fields, and last contact
Sequences that exit on reply or opt-out
Per-step re-screening for suppression and frequency

Schedule and result announcements

Announcements go to a defined audience with consent screening, quiet hours in the recipient's own timezone, and pacing, so a results-day send does not arrive at 3am or land as a wall of identical messages.

Audiences separated for students, parents, and alumni
Quiet hours and pacing per channel
Per-recipient delivery reporting

A person on anything that matters

Campaigns, scheduled sends, and anything that writes to another system queue for approval. The approval is bound to the exact message you approved and re-checked at send time, so what the approver saw is what goes out.

Approve, edit, or reject before anything leaves
The message you approved is the message that sends
Every send logged with who approved it

Peak season without hiring for it

Deadline weeks and results days concentrate months of contact into days. Routine questions are answered automatically once you enable it, and everything else waits in the queue with a draft already written for whoever opens it.

Routine answers handled during the spike
Unanswered messages queued with a draft ready
Assignment across counsellors so nobody answers twice

What matters most here.

Common questions

Can it answer fee and eligibility questions accurately?: It answers from the documents and pages you connect, and names its sources on every draft. Where you have not given it an answer, it says so and hands over instead of guessing.
Can we message parents and students separately?: Yes. They are separate contacts with their own tags and stage, and segments target either group or both.
Will it chase applications on its own?: A sequence can be enrolled on a stage or tag, and each send is screened for suppression, replies, and frequency. Campaign-scale sends queue for approval first.
Do we need consent to message applicants?: Someone who messages you first grants a transactional basis. Marketing to a list you gathered elsewhere needs a recorded opt-in, and Otobiz excludes contacts without one.
Can several counsellors share one number?: Yes. One shared inbox with assignment, statuses, and internal notes, so two people never answer the same applicant.
Does it work in more than one language?: Replies are written in the language the person wrote in. The interface your staff use is English.
What about students under 18?: Consent and disclosure wording are yours to set, and Otobiz records exactly what was shown and when. Age-related policy is a decision for your institution.
How does it cope with results-day volume?: Routine questions are answered from your own content once you enable automatic replies, and the rest queue with drafts already written, so the team starts from an edit.
Can we see which counsellor handled which applicant?: Yes. Conversations are assigned, notes are shared, and every send is recorded, so the history of an application is visible to whoever picks it up next.