AI and automation
Approval gate
An approval gate is a control that holds an outbound action until a person reviews and approves it.
Also calledhuman in the loopreview before send
The detail that matters is binding: an approval should commit to the exact message that will be sent, so nothing can change between approval and delivery. Without that, an approver reviews one thing and something else goes out. Gates are usually applied to campaigns, anything involving money, and anything the system is unsure about.
More in AI and automation
Worth knowing alongside it.
- Human handoff
- Human handoff is the point at which an automated conversation is passed to a person, along with the full context of what has been said so far.
- Audit log
- An audit log is a durable record of every consequential action in a system, including who did it, when, and what exactly was affected.
- Hallucination
- A hallucination is a confident, fluent, and false statement produced by an AI, typically when it has no source for the answer but produces one anyway.