Can sales and service share the same customer record?

That is the point. One contact carries the first message, the purchase, and every service visit, with structured fields for the vehicle.

Can we send service reminders automatically?

Segment on time since last service or a stored date, and the send is screened for consent, paced, and frequency-capped. Campaign-scale sends queue for approval.

Will it quote a price for a repair?

It answers listed prices from your own content. Anything that amounts to a quote or a commitment goes to a person.

Can customers book a service slot themselves?

A booking page shows the slots your rules leave genuinely open and links or creates the contact when someone books.

Do you connect to our dealer management system?

Vehicle and service details are stored as fields on the customer record, pushed in from your own system.

Can several branches use one workspace?

You can run one workspace per branch and switch between them, or run one with assignment and per-person restrictions. Which fits depends on how separate the data needs to be.

Can it answer parts availability questions?

From the parts and price content you connect, with the sources shown on the draft. Where the content does not cover it, the question goes to a person.

Can we run a campaign for one model only?

Yes, if the vehicle is recorded as a field on the contact. Segments combine vehicle attributes with service dates and engagement recency.

From first message to service reminder, on one thread.

Dealerships and workshops handle a long relationship in short messages. Keep them all in one place.

Car dealerships, service workshops, and parts suppliers use business messaging across a relationship that runs for years: a test-drive request, a purchase, then service bookings, part availability questions, and renewal reminders. The value comes from keeping all of it on one contact record instead of a sales system that forgets the customer the day they drive away.

What usually goes wrong.

Sales and service are two different businesses to the customer: The buyer who bought from you and the owner who books a service are the same person, and they are usually two records in two systems that never meet.
Service reminders depend on someone running a report: The reminder that fills the workshop next month is a task that competes with the work in front of you today, and it loses.
Parts and availability questions are constant: Simple, repetitive, and answerable from data you already hold, but always typed by hand.

What Otobiz does about it.

One record for the whole ownership cycle

The first message, the purchase, the service visits, and parts questions sit on one contact with one history, so whoever answers can see what was bought and when it was last serviced.

One thread per customer across channels
Structured fields for vehicle, purchase date, and service history
Notes and assignment shared across sales and service

Bookings for test drives and service slots

Publish services with a duration and a buffer, take bookings from a page, and send a reminder before the appointment on the customer's own channel.

Test drive and service slots with real availability
Two customers cannot take the same slot
One reminder per booking, on the customer's channel

Renewal and service reminders from segments

Segment on time since last service, vehicle age, or a stored date field, and send a reminder with consent screening, pacing, and frequency caps applied.

Segments on stored dates and vehicle attributes
Quiet hours in the customer's own timezone
Frequency caps so a customer is not chased twice

A person on anything that matters

Campaigns, scheduled sends, and anything that writes to another system queue for approval. The approval is bound to the exact message you approved and re-checked at send time, so what the approver saw is what goes out.

Approve, edit, or reject before anything leaves
The message you approved is the message that sends
Every send logged with who approved it

Parts and availability answered from your own list

Load your parts and price list and the AI answers availability and fitment questions from it, with the sources shown, instead of somebody walking to the counter to check.

Answers from your own parts and price content
Option lists and buttons instead of long descriptions
Anything the content does not cover handed to a person

What matters most here.

Common questions

Can sales and service share the same customer record?: That is the point. One contact carries the first message, the purchase, and every service visit, with structured fields for the vehicle.
Can we send service reminders automatically?: Segment on time since last service or a stored date, and the send is screened for consent, paced, and frequency-capped. Campaign-scale sends queue for approval.
Will it quote a price for a repair?: It answers listed prices from your own content. Anything that amounts to a quote or a commitment goes to a person.
Can customers book a service slot themselves?: A booking page shows the slots your rules leave genuinely open and links or creates the contact when someone books.
Do you connect to our dealer management system?: Vehicle and service details are stored as fields on the customer record, pushed in from your own system.
Can several branches use one workspace?: You can run one workspace per branch and switch between them, or run one with assignment and per-person restrictions. Which fits depends on how separate the data needs to be.
Can it answer parts availability questions?: From the parts and price content you connect, with the sources shown on the draft. Where the content does not cover it, the question goes to a person.
Can we run a campaign for one model only?: Yes, if the vehicle is recorded as a field on the contact. Segments combine vehicle attributes with service dates and engagement recency.