Channels and messaging
Quick reply
A quick reply is a suggested answer shown as a tappable chip in a chat, which disappears once the customer picks one or types something else.
Also calledquick reply button
It differs from a persistent button in that it is a one-time prompt rather than part of the message. Instagram and Messenger use quick replies where WhatsApp uses reply buttons attached to the message. The practical difference is that a quick reply cannot be tapped later once the conversation has moved on.
More in Channels and messaging
Worth knowing alongside it.
- Interactive message
- An interactive message is a message carrying tappable options such as reply buttons, a selectable list, or a link button, rather than plain text the customer has to answer in words.