Can it handle a spike of hundreds of messages in an hour?

Routine questions are answered from your own event content once you enable automatic replies, and everything else queues in the inbox with a draft already written.

Can we message only one track or one ticket type?

Yes, if that is recorded as a tag or a field on the contact. Segments combine those conditions with and, or, and not.

How fast can we get a channel live before an event?

Telegram connects in about a minute. WhatsApp depends on Meta's business verification, which is not a timeline we control, so start it early.

Can we collect registrations in the conversation?

Captured answers are written onto the contact record as structured fields, so a conversation can double as a registration.

What happens to the contacts after the event?

They stay in your workspace with their consent basis recorded. Messaging them about the next event needs a marketing consent, not just the fact that they attended.

Can several staff work the inbox on the day?

Yes, with assignment, statuses, and internal notes so two people do not answer the same attendee.

Can we coordinate speakers and sponsors here as well?

Yes. They are separate segments with separate messages and their own assignment, so a room change reaches the speakers and not the whole attendee list.

Can we reuse this audience for next year?

The contacts stay in your workspace with their consent basis recorded. Messaging them about a future event needs a marketing consent, not just the fact that they attended.

Answer 500 people on the morning of the event.

Event messaging is quiet for weeks and then arrives all at once. Plan for the spike, not the average.

Event organisers, conference producers, and venues use business messaging for registration confirmation, schedule reminders, and the burst of logistics questions that arrives on the day. The pattern is unlike ordinary support: volume is concentrated into hours, the questions repeat almost exactly, and a slow answer on the day is visible to everyone at once.

What usually goes wrong.

Everything happens in one morning: Weeks of quiet, then hundreds of people asking where to park, when the doors open, and whether they can still get in.
Email is not read on the day: Attendees on their way to a venue do not open email. They message, and they expect an answer in minutes.
Schedule changes need to reach the right people: A room change matters to one track and not the others, and a broadcast to everyone teaches people to ignore you.

What Otobiz does about it.

The repeated questions answered instantly

Venue, timing, parking, accessibility, and agenda are answered from your own event documents, with sources shown, which absorbs most of the day-of volume without anyone typing.

Answers from your own event pages and documents
Option lists and buttons instead of long paragraphs
Anything unusual handed to the team with the thread

Reminders and schedule updates by segment

Attendees, speakers, and sponsors are separate segments with separate messages, and a schedule change goes to the track it affects.

Segments from tags, stage, and stored fields
Quiet hours and pacing per channel
Per-recipient delivery reporting

Registration and follow-up

Registration details captured in conversation land on the contact record, and a post-event sequence follows up with the people who actually attended.

Captured answers written onto the contact
Sequences for pre-event and post-event contact
Contacts exit on reply or opt-out

A person on anything that matters

Campaigns, scheduled sends, and anything that writes to another system queue for approval. The approval is bound to the exact message you approved and re-checked at send time, so what the approver saw is what goes out.

Approve, edit, or reject before anything leaves
The message you approved is the message that sends
Every send logged with who approved it

Speakers and sponsors handled in the same place

Speakers need a schedule and a room, sponsors need logistics and deadlines, and attendees need neither. Separate segments keep each group informed without teaching anyone to ignore you.

Segments for attendees, speakers, and sponsors
Assignment so the right person answers each group
Per-recipient delivery reporting on every send

What matters most here.

Common questions

Can it handle a spike of hundreds of messages in an hour?: Routine questions are answered from your own event content once you enable automatic replies, and everything else queues in the inbox with a draft already written.
Can we message only one track or one ticket type?: Yes, if that is recorded as a tag or a field on the contact. Segments combine those conditions with and, or, and not.
How fast can we get a channel live before an event?: Telegram connects in about a minute. WhatsApp depends on Meta's business verification, which is not a timeline we control, so start it early.
Can we collect registrations in the conversation?: Captured answers are written onto the contact record as structured fields, so a conversation can double as a registration.
What happens to the contacts after the event?: They stay in your workspace with their consent basis recorded. Messaging them about the next event needs a marketing consent, not just the fact that they attended.
Can several staff work the inbox on the day?: Yes, with assignment, statuses, and internal notes so two people do not answer the same attendee.
Can we coordinate speakers and sponsors here as well?: Yes. They are separate segments with separate messages and their own assignment, so a room change reaches the speakers and not the whole attendee list.
Can we reuse this audience for next year?: The contacts stay in your workspace with their consent basis recorded. Messaging them about a future event needs a marketing consent, not just the fact that they attended.