Catch the question on your site.
The visitor who was about to leave asks you instead.
A website chat widget is a small panel on a company's own site that lets a visitor ask a question without leaving the page or finding an email address. Because the visitor is already reading a product or pricing page, the question usually arrives with intent, and the answer is worth more than the same question a day later.
- Visitor conversations land in the shared inbox
- The page they asked from travels with the message
- A signed-in visitor recognised as the customer they already are
- Answers from the same knowledge base as every channel
How it works.
- 01
Add it to your site
One line of code on any page you want it on. Conversations arrive in your workspace with nothing else to set up.
- 02
Identify known visitors
For a visitor who is already signed in to your site, your site tells Otobiz who they are in a way that cannot be faked, so the conversation attaches to the right customer.
- 03
Answer from the same inbox
Web conversations appear alongside WhatsApp, Instagram, Messenger and Telegram threads, with the same assignment, notes and history.
- 04
Continue on another channel
When a visitor prefers messaging, the conversation can carry on there, with the contact record already created.
One more channel, not one more tool
The value of web chat is only realised when it lands in the same queue as everything else, with the same ownership and the same source material behind the answers.
- Conversations in the shared inbox with assignment and notes
- Answers grounded in the same knowledge base
- Attribution recorded so you know which page started it
Identity you can trust
Anonymous chat is easy and unreliable. Your own site vouches for a signed-in visitor in a way that cannot be forged, so the conversation joins the right customer record instead of the closest guess.
- A signed-in visitor recognised as the customer they already are
- An unverified visitor never merged into a customer record on a guess
- Your own site is the only thing that can vouch for a visitor
Consent stated up front
A chat widget collects personal data the moment someone types into it. You set the consent and privacy wording while you set up the widget.
- Consent recorded with its source and wording
- Suppression respected on any follow-up message
- Contact record created with the channel it came from
Capture forms in the widget
Short forms inside the conversation for a name, an email address or an order number, written straight to the contact record.
- Answers saved onto the customer record
- Used to qualify before a person picks up
- Checked the same way as anything else on that record
What it does not do.
A visitor is anonymous until they tell you who they are. Messaging channels carry an identity from the first message.
You need somewhere on your site you can add a line of code.
Visitor sessions need cookies to hold a conversation across pages, which the consent wording states.
Common questions
How do we put it on our site?
- One line of code on any page you want it on. Conversations land in the same shared inbox as your messaging channels.
Where do web conversations go?
- Into the same shared inbox as your messaging channels, with the same assignment, internal notes and history.
Can the AI answer web chat?
- Yes. The same grounded answers and the same switches apply, because the reply path is shared across every channel.
How does visitor identification work?
- Your site vouches for a visitor it has already signed in, in a way that cannot be forged. Otobiz checks that before treating them as a known customer.
What happens to anonymous visitors?
- They still get a conversation. The claim is attached without being promoted to a verified identity, so records are not merged on a guess.
Will it work on any website?
- Any site you can add a line of code to. It does not depend on a particular site builder.
Does it need cookies?
- Visitor sessions need a way to persist across pages. Consent wording is part of the setup, so this is disclosed.
Can a web conversation move to WhatsApp?
- Once a phone number is known and consent is recorded, follow-up on a messaging channel follows the normal consent and window rules.
How is this different from a messaging channel?
- A visitor is anonymous until they tell you who they are, and the session ends when they close the tab. Messaging channels carry a durable identity from the first message.
Every question in one place, answered once.